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McIntosh Perry

Helpdesk Analyst (Temporary)

Technology and Quality Management – Woodbridge, Ontario
Department Technology and Quality Management
Employment Type Temporary
Minimum Experience Mid-level

McIntosh Perry is growing to meet demand – and we need you! As a growing multi-disciplinary engineering and related professional services firm, we are building on our strong National reputation by maintaining our commitment to ethical work practices, a quality product and exceptional service. With more than 600 employees in offices across Canada, McIntosh Perry is expanding its scope and looking for new talent to join our supportive, dynamic team. Our core values validate everything we have believed in since our company started:

Walk a mile in someone else’s shoes - Treat others as they would like to be treated

Make Momma proud - Do the right thing

Every McIntosh has a core - Be a leader

Pass. Shoot. Score. - Becoming excellent together

Did you dot the i's and cross the t's? - Personal responsibility

Don’t forget to cut the ribbon - Making a difference

If you are looking for an opportunity to work with a collaborative, hard-working and dedicated team of professionals and have fun, then this could be the right opportunity for you. For more information about McIntosh Perry, to see why it's such a great place to work and one of the fastest growing engineering firms in Canada visit our website at www.mcintoshperry.com 

DUTIES AND RESPONSIBILITIES

As a member of our Technology and Quality Management group, you will be working with multi-disciplinary teams on various projects.  Duties include, but are not limited to:

  •  Take support calls, emails and in person requests from staff located in our GTA (Woodbridge, Oakville and Markham) offices;
  • Liaise with Managed Services Provider as necessary for level 2 or above issues;
  • Log all calls received in the ticketing system;
  • Visit the 3 GTA locations on a scheduled basis;
  • Assist in systems and process documentation as directed;
  • Follow up with relevant users for updates on problems or requests;
  • Participate in testing of project related items as directed;
  • Troubleshoot and maintain all hardware and software systems/applications;
  • Promote best practices and policies as directed;
  • Setup new laptops, monitors and peripherals and;
  • Provide training to new and/or existing staff.

QUALIFICATIONS

 

  • Min 2 years of Technical support experience;
  • Problem solving skills;
  • Positive attitude -  with total commitment to staff satisfaction;
  • Excellent communication skills;
  • Experience with full MS Office suite (preferably Office 365 );
  • Windows 7 / 10 operating system installing and troubleshooting;
  • Willingness to travel to GTA locations on a scheduled and as-needed basis. and;
  • Other duties as may be assigned.

 

McIntosh Perry is an equal opportunities employer offering a competitive salary and benefits to those with the skills suited to the needs of our clients.

McIntosh Perry welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

 (Referral Program Class B)

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  • Location
    Woodbridge, Ontario
  • Department
    Technology and Quality Management
  • Employment Type
    Temporary
  • Minimum Experience
    Mid-level
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